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FAQ

1. Why should I book my Kuala Lumpur tour through your services?

We are a licensed and registered Malaysian travel company with extensive local knowledge. Having us organize your trip guarantees professional planning, quality service, and carefully researched flights so you can enjoy Kuala Lumpur without worries.

2. Are you a trustworthy tour company?

Yes. We are operated by a fully registered and licensed Malaysian tour agency. Your booking is secure and handled with professional standards.

3. What is covered and excluded in the tour price?

Included: Guided tour, transfer, and entrance fees (as noted in each package).
Excluded: Personal expense money, tipping, visa fees, and optional activities not specified in the itinerary.

4. How do I book a Kuala Lumpur tour?

You may reserve online on this site, by email, or via our customer service. Upon confirmation, you will be sent a booking voucher and itinerary via email.

5. What are the payment terms that I should note?

Full payment is required on booking to secure a place with the balance due on or before the tour date. Payment details will be advised in the process of booking.

6. What is your cancellation policy?

Writings are required for cancellations. Refund is at the notice period specified earlier to the tour date. You may view our Terms & Conditions or inquire with our staff for the information.

7. Do I need to have travel insurance?

Travel insurance is highly recommended, especially for overseas travelers. It insures you against unexpected cancellations, medical needs, or misplaced luggage during your trip.

8. What documents do I need to bring?

You need to produce your passport (minimum 6 months’ validity), visa (where required), air ticket, and booking confirmation. We also suggest taking copies of the travel insurance policy and emergency contact details.

9. Do you provide assistance for disabled travelers?

We try to cater to visitors with special needs. Let us know during booking so we can make arrangements accordingly.

10. Will I have help available during my tour in Kuala Lumpur?

Yes. Our support team and local guides are available to assist with any questions, issues, or emergency situations during your tour.